Starting a project with Defaico is simple.

According to the company's official website, you can first contact the sales team and share your project requirements, such as furniture types, design style, quantities, drawings, or layout plans.

Defaico will then discuss your needs and provide suitable product recommendations or customized solutions through its OEM and ODM services. After confirming the design, quotation, and order details, production will be arranged according to the agreed schedule.

Defaico also provides one-stop support covering product development, manufacturing, quality control, shipping coordination, and after-sales service.

Throughout the project, the team works closely with customers to ensure efficient communication and smooth project delivery from inquiry to installation support.

Defaico provides after-sales support to help customers resolve quality issues after delivery.

According to the company's official website, every product goes through a strict quality control process before shipment, including inspections during production and before delivery.

If a quality problem is confirmed after the goods arrive, customers are encouraged to contact Defaico's sales or service team with photos, videos, or other supporting information.

The company will review the issue and provide an appropriate solution based on the specific situation and the agreed contract terms.

Throughout the process, Defaico works closely with customers to resolve problems efficiently and ensure project progress while maintaining long-term cooperation and customer satisfaction.

Yes.

Defaico provides shipping and delivery coordination as part of its one-stop project service.

According to the company's official website and FAQ, Defaico supports international shipping terms including CIF, DDU, and DDP, helping customers arrange transportation based on their project requirements.

The company also manages the process from design development and mass production to delivery, making project coordination more efficient.

For large engineering projects, Defaico supports phased delivery to match construction schedules and reduce installation delays.

The sales team will recommend the most suitable shipping solution according to the destination, order size, and delivery timeline, ensuring products are delivered safely and on schedule.

Yes.

Defaico supports both packaging customization and private labeling for customers with different business needs.

According to the company's official website, Defaico provides OEM and ODM services, allowing customers to customize products based on their own brand and project requirements.

The company can also offer custom logo solutions and personalized packaging as part of its manufacturing service.

These options are designed to help distributors, retailers, wholesalers, and project buyers build their own brands while maintaining consistent product quality.

The specific packaging method, label design, and branding details will be confirmed according to the order and product requirements before production begins, ensuring that the final solution meets customer expectations and project needs.

Defaico's typical lead time depends on the order type and the level of customization.

According to the company's official FAQ, the normal delivery time is 20–30 days after order confirmation.

For engineering and project orders, lead times usually range from 20 to 45 days, depending on the product category, order quantity, and customization requirements.

For large-scale projects, Defaico also supports phased delivery to help customers keep construction and installation schedules on track.

Throughout the production process, the company uses modular product systems, production planning, and strict timeline management to maintain reliable delivery performance.

The sales team will confirm the estimated lead time based on your specific project requirements before production begins.

According to the company's official FAQ, mixed orders are available together with OEM, ODM, furniture customization, and shipping services. For the minimum order quantity (MOQ), there is no single standard requirement because it depends on the specific product.

Some standard products have a listed MOQ, while many products on the official website state that customers can purchase one piece as a trial order. If your project includes multiple furniture categories, Defaico's sales team can recommend the most suitable ordering plan based on your product selection, quantities, and delivery schedule.